Player Protection Policy

Responsible Gaming at ck88

ck88 is committed to providing a safe, enjoyable, and sustainable gaming environment for all players in Bangladesh. We believe that gambling should remain a form of entertainment — never a source of stress, financial hardship, or harm. Our responsible gaming programme gives you the tools and information you need to stay in control.

18+ Players Only Self-Management Tools 24/7 Support Available SSL Secured Platform
Important Notice — Please Read Before You Play

Gambling is intended to be a recreational activity. It carries a financial risk and is not a reliable source of income. If you or someone you know is struggling with gambling-related harm, please use the tools described on this page or contact our support team at any time. ck88 is strictly an 18+ platform. Underage gambling is illegal and will result in immediate account closure.

Our Commitment

Safe Play Is at the Heart of ck88

At ck88, responsible gaming is not an afterthought — it is a core part of how we operate. We have built a range of player-protection tools directly into the platform so that every member has easy access to controls that can help them manage their activity, set spending boundaries, and take breaks when needed.

Our support team is available 24 hours a day, 7 days a week, to assist any player who has concerns about their gambling behaviour. Whether you want to set a deposit limit, request a cooling-off period, or discuss a permanent self-exclusion, ck88 will always support your decision without question.

We also partner with independent organisations that provide free, confidential gambling support — because we understand that some players may need expert help beyond what a gaming platform alone can offer.

24/7 Support
18+ Age Policy
5+ Player Tools
SSL Encrypted
18+
Strict Age Verification Policy
ck88 operates exclusively for adults aged 18 and above. All new accounts are subject to identity verification. Any account found to belong to a person under 18 will be permanently closed and any deposited funds will be handled according to our underage gambling policy. We use secure KYC processes to protect minors from accessing the platform.
No Minors KYC Required ID Verified
Responsible Play Features

Tools Designed to Keep You in Control

Every ck88 player has access to a full suite of responsible gaming controls. These tools are available at no cost and can be activated at any time through your account settings or by contacting our support team.

Deposit Limits
Set a daily, weekly, or monthly cap on how much you deposit into your ck88 account. Once your chosen limit is reached, no further deposits will be accepted until the period resets. Limits can be reduced immediately but increases take 24 hours to activate — giving you time to reconsider.
Session Time Limits
Decide in advance how long you want to play in a single session. ck88 will display a countdown timer and notify you when your session limit is approaching. When the timer expires, your session will end automatically, preventing unintended extended play.
Time-Out / Cooling-Off
If you need a short break from gambling, a time-out lets you temporarily deactivate your ck88 account for a period of your choosing — from 24 hours up to 6 weeks. During a time-out, you will not be able to log in, deposit, or wager. The time-out cannot be shortened once activated.
Self-Exclusion
For players who feel they need a longer break, self-exclusion allows you to close your ck88 account for a minimum of 6 months or permanently. During self-exclusion, all marketing communications will be stopped, your account will be locked, and no new account may be opened during the exclusion period.
Loss Limits
Set a maximum amount you are willing to lose over a defined time period. When your net losses reach the limit you have set, ck88 will prevent further wagering for the remainder of that period. This tool helps you protect your bankroll and avoid chasing losses.
Reality Checks
Enable periodic on-screen reminders that show you how long you have been playing and how much you have wagered in the current session. Reality checks appear as non-intrusive pop-up notifications at intervals you choose — such as every 30 or 60 minutes — to help you stay aware of your activity.
Step-by-Step Guide

How to Activate Your Responsible Gaming Tools

Activating any responsible gaming tool on ck88 is straightforward and takes only a few minutes. Follow the steps below or contact our 24/7 support team for guided assistance.

Log in to Your ck88 Account
Access the platform using your registered credentials. If you have difficulty logging in, contact support immediately — do not create a new account during a self-exclusion period.
Navigate to Account Settings
Once logged in, go to your Account Settings or Player Profile area. Look for the Responsible Gaming section, which is clearly labelled and accessible from the main account menu.
Select the Tool You Need
Choose from deposit limits, loss limits, session time limits, reality checks, time-out, or self-exclusion. Each option is explained clearly before you confirm your selection.
Set Your Parameters
Enter the specific values for your chosen tool — such as a daily deposit limit amount in BDT or the duration of a time-out period. Review the terms before confirming.
Confirm — Your Limit Is Active Immediately
Restrictions take effect immediately upon confirmation. You will receive an email acknowledgement confirming your settings. If you do not receive confirmation within 30 minutes, contact support to verify the change has been applied.
Setting a Deposit Limit via Support
If you prefer to set limits through our support team rather than through account settings, our agents can apply any restriction on your behalf instantly.
  • Contact support at [email protected] or via live chat
  • Provide your registered account username for verification
  • State the type of limit and the amount you wish to set in BDT
  • The agent will confirm the limit is applied before ending the session
Requesting Self-Exclusion
Self-exclusion is a serious and legally binding restriction. Once applied, it cannot be reversed before the chosen exclusion period ends. Please consider your decision carefully before proceeding.
  • Email [email protected] with subject line "Self-Exclusion Request"
  • Include your username, registered email, and desired exclusion duration
  • ck88 will process your request within 24 hours of receipt
  • All marketing from ck88 will be stopped immediately upon confirmation
  • Any remaining balance will be returned to your registered payment method
All tools are free and permanent (until you choose to change them): ck88 will never charge you to activate a responsible gaming tool. We will never apply pressure or delay when a player requests a restriction. Your welfare is more important than your betting activity.
Know the Warning Signs

Recognising Problem Gambling Behaviour

Problem gambling can affect anyone, regardless of income, age, or experience. Recognising the early warning signs is the first step toward regaining control. The signs below are not a clinical diagnosis — if you recognise several of them in yourself or someone close to you, we strongly encourage you to seek support.

Quick Self-Assessment Checklist
Ask yourself these questions honestly. If you answer "yes" to three or more, consider reaching out to our support team or a gambling counselling service.
1
Do you find yourself gambling more than you originally planned, or for longer than intended?
2
Have you tried to cut back or stop gambling but found it difficult or impossible?
3
Do you gamble to escape stress, anxiety, loneliness, or other negative emotions?
4
Have you chased losses — continuing to gamble in an attempt to recover money you have lost?
5
Has gambling caused arguments, tension, or financial problems within your household?
6
Have you borrowed money or sold possessions to fund your gambling activity?
Common Warning Signs

Signs to Watch For in Yourself or Others

Financial stress is one of the most common and serious indicators of problem gambling. Watch for these signs:
  • Spending more than you can afford on gambling, including money earmarked for rent, food, or bills
  • Taking loans or borrowing from friends and family to fund gambling activity
  • Hiding bank statements or financial activity from a partner or family member
  • Selling personal belongings or assets to generate gambling funds
  • Experiencing mounting debt that is directly related to gambling losses

Gambling-related harm extends beyond finances and can affect mental health and emotional well-being:
  • Feeling anxious, irritable, or restless when you are not gambling
  • Using gambling as a coping mechanism for stress, depression, or loneliness
  • Experiencing guilt or shame after gambling sessions but continuing to play
  • Preoccupation with gambling — constantly planning the next session or thinking about past losses
  • Lying to family, friends, or colleagues about how much time or money is spent on gambling

Problem gambling can damage relationships and social connections. Common signs include:
  • Withdrawing from social activities, hobbies, or family commitments to spend more time gambling
  • Neglecting work, study, or professional responsibilities due to gambling
  • Frequent arguments with a spouse, partner, or family members about gambling habits
  • Becoming secretive about online activity or hiding devices used for gambling
  • Friends or family members expressing concern about your gambling behaviour

A pattern of escalating behaviour is a reliable indicator of problem gambling:
  • Needing to wager progressively larger amounts to achieve the same level of excitement
  • Repeatedly failing to honour self-imposed limits or resolutions to stop gambling
  • Returning to gambling immediately after a significant loss in an attempt to recover ("chasing losses")
  • Gambling at increasingly late hours or at times that disrupt sleep and daily routine
  • Taking excessive risks that go beyond what you originally intended when starting a session
If You Recognise These Signs: Please do not wait for the situation to worsen before seeking help. Contact ck88 support at [email protected] to activate a time-out or self-exclusion immediately. You can also reach out to independent gambling support organisations in Bangladesh and internationally for free, confidential assistance.
Getting Help

Support Resources and Where to Turn

ck88's support team is your first point of contact, but we also encourage players to seek independent support. All external resources listed below offer free and confidential services.

ck88 Responsible Gaming Support Team
Our dedicated support team is available 24 hours a day, 7 days a week, including during Eid, Pohela Boishakh, and all public holidays in Bangladesh. You can reach us to activate any responsible gaming tool, request account closure, or simply talk through your concerns with a trained agent.

Email (plain text — not a clickable link):
Subject line for urgent matters: "Responsible Gaming — Urgent"
Support hours: 24/7 — Bangladesh Standard Time (BST, UTC+6)
Independent Gambling Support Organisations
If you feel more comfortable speaking to an independent organisation, several international and regional bodies provide free and confidential gambling counselling services available to players in Bangladesh:

GamCare — International support network for problem gamblers. Available online 24/7.

Gamblers Anonymous — Peer support fellowship with online meetings accessible from Bangladesh.

BeGambleAware — Free advice, information, and counselling for anyone affected by gambling harm.

All three organisations offer multilingual support and can be accessed online at any time of day or night.
Live Chat Support
Access instant assistance through the ck88 live chat feature available on every page of the platform. Our agents can activate responsible gaming tools in real time and will never pressure you to continue playing when you have expressed a wish to stop or take a break.
Email Support
For non-urgent requests or to create a written record of your responsible gaming actions, email our team at [email protected]. We aim to respond to all responsible gaming requests within 4 hours, and urgent self-exclusion requests are processed within 24 hours at most.
Account Activity Reports
Request a full report of your ck88 account activity at any time — including session durations, deposit history, wager history, and net win/loss figures. Reviewing your own data is a powerful way to understand your gambling patterns and make informed decisions about your activity.
Play Smart Guidelines

Tips for Maintaining Healthy Gambling Habits

The vast majority of ck88 players enjoy the platform safely and responsibly. The following guidelines are designed to help you keep gambling in its proper place — as a fun, recreational activity that does not interfere with your finances, relationships, or well-being.

Set a budget before you play. Decide in advance how much money you are comfortable spending — an amount you could afford to lose entirely without financial hardship. Use ck88's deposit limit tool to enforce this budget automatically.
Treat losses as the cost of entertainment. Like a cinema ticket or a meal out, gambling expenditure should be treated as spending on enjoyment — not as an investment with an expected return. Never gamble with money you need for essential expenses.
Take regular breaks. Set a session time limit and honour it. Stepping away from the screen — even for a short walk or a cup of tea — helps maintain perspective and prevents impulsive decisions driven by fatigue or emotion.
Never chase losses. Increasing your bets to recover previous losses is one of the most common paths to problem gambling. If you have reached your session loss limit, close the app and come back another day — or not at all.
Do not gamble under the influence. Alcohol, medication, or extreme emotional states — such as grief, anger, or severe stress — impair judgement. Avoid gambling when your ability to make clear, rational decisions is compromised.
Protecting Others

Underage Gambling Prevention

ck88 takes its responsibility to prevent underage gambling very seriously. All new accounts are required to complete identity verification before deposits or wagers are accepted. Anyone found to be under 18 years of age will have their account permanently closed.

If you share a device with children or younger family members in your household, we strongly recommend the following precautions:

Keep Your Account Credentials Private
Never share your ck88 username or password with any other person, including family members. Log out of your account after every session, especially on shared or mobile devices.
Use Device-Level Parental Controls
Most smartphones and tablets available in Bangladesh — including Android and iOS devices — include built-in parental control settings. These can be configured to block access to gambling websites and apps for any user profile associated with a minor.
Third-Party Filtering Software
Dedicated internet filtering tools such as Net Nanny, Qustodio, or built-in router-level content filters can block gambling content across all devices on your home network. These provide an additional layer of protection beyond device-level controls.
Play Within Your Limits

Ready to Play Responsibly with ck88?

Set your limits, choose your games, and enjoy the ck88 experience at a pace that works for you. Explore cricket betting, slots, live casino, and fishing games — all with responsible gaming tools built in from day one.

Access Your Account Read Our FAQ Cricket Betting Explore Slots
18+ Only — Gamble Responsibly — ck88 Promotes Safe Play