ck88 Privacy Policy

Introduction and Scope

This Privacy Policy applies to all personal data collected and processed by ck88 in connection with the operation of the ck88 online gaming platform, accessible at ck88.today. It applies to all registered players, prospective players, and visitors to the ck88 website, regardless of the device or browser used to access the platform.

ck88 is committed to protecting the privacy and personal data of all individuals who interact with our platform. This Policy is intended to be transparent, readable, and informative — explaining exactly what data we hold about you, why we hold it, how long we keep it, and what rights you have in relation to it.

By creating an account on ck88, accessing the platform, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. This Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming policy.

Data Controller Information

For the purposes of this Privacy Policy, ck88 acts as the data controller — the entity that determines the purposes and means of processing your personal data. ck88 operates the platform at ck88.today and is responsible for the personal data of all registered players and platform visitors.

All data-related enquiries, access requests, deletion requests, and complaints may be submitted to our support team. Contact details are provided in Section 14 of this Policy. ck88 does not currently designate a separate Data Protection Officer but handles all data-related matters through its support and compliance team.

What Personal Data We Collect

ck88 collects personal data in several categories depending on your interaction with the platform. The table below summarises the main categories of personal data we collect and the context in which they are gathered:

ck88 does not intentionally collect special categories of sensitive personal data (such as health data, racial or ethnic origin, or political opinions) unless this is explicitly required and consented to for responsible gaming support purposes.

How We Collect Your Data

ck88 collects personal data through the following primary channels:

• Directly from you: When you complete the account registration form, submit KYC documents, make a deposit or withdrawal request, contact our support team, or respond to a promotional offer;
• Automatically: When you access the ck88 website or platform, our systems automatically collect technical and usage data including your IP address, device identifiers, browser information, and session activity through cookies and similar technologies (see Section 8);
• From payment providers: When you initiate a transaction via bKash, Nagad, Rocket, Upay, or a supported bank, we receive confirmation and reference data necessary to reconcile and verify the transaction;
• From identity verification services: Where ck88 uses third-party KYC or anti-fraud tools to verify your identity, we may receive verification results or risk indicators from those services;
• From publicly available sources: In limited circumstances related to fraud prevention and compliance, ck88 may cross-reference information against publicly available records.

How We Use Your Data

ck88 uses the personal data it collects for the following purposes:

• Account creation and management: To register your account, verify your identity, maintain your account records, and process account-related requests;
• Payment processing: To process deposits, withdrawals, and refunds via bKash, Nagad, Rocket, Upay, and supported Bangladeshi bank channels;
• Service delivery: To provide access to casino games, sports betting markets, live dealer games, fishing games, and other platform features;
• Compliance and fraud prevention: To meet KYC/AML obligations, detect and prevent fraud, collusion, bonus abuse, and money laundering, and to comply with applicable legal requirements;
• Customer support: To respond to your enquiries, resolve disputes, and handle formal complaints;
• Responsible gaming: To monitor gambling patterns that may indicate problem gambling behaviour, and to enforce self-exclusion, deposit limits, or cooling-off requests;
• Marketing communications: Where you have consented, to send you promotional offers, bonus notifications, and platform updates via email or SMS. You may opt out at any time;
• Platform improvement: To analyse usage patterns, diagnose technical issues, and improve the user experience on the ck88 platform;
• Legal obligations: To retain records as required by applicable law and to respond to lawful requests from regulatory or law enforcement authorities.

ck88 does not use your personal data to make automated decisions that produce significant legal effects without human review, except in limited fraud-screening contexts where automated flags are always reviewed by a member of the compliance team before any account action is taken.

Legal Basis for Processing

ck88 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to perform the contract between you and ck88 — including account registration, game access, and payment processing;
• Legal obligation: Processing necessary for ck88 to comply with applicable legal requirements — including KYC verification, AML screening, and record retention obligations;
• Legitimate interests: Processing carried out in ck88's legitimate business interests — including fraud prevention, platform security, responsible gaming monitoring, and analytics — where these interests are not overridden by your rights and freedoms;
• Consent: Processing based on your freely given, informed consent — primarily in connection with marketing communications. You may withdraw consent at any time by contacting [email protected].

Sharing Your Data

ck88 does not sell or rent your personal data to third parties. We may share your data with the following categories of recipients only to the extent necessary for the stated purposes:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank — to process deposits and withdrawals on your behalf;
• Game software providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to deliver game content and maintain fair-play certification. These providers may process session data under their own data agreements;
• KYC and fraud prevention services: Third-party identity verification and anti-fraud tools used to verify player identity and screen for suspicious activity;
• IT and hosting providers: Companies that provide cloud hosting, server infrastructure, and security services that support the operation of the ck88 platform;
• Legal and regulatory authorities: Government bodies, law enforcement agencies, or courts where ck88 is legally required to disclose data in response to a lawful request or court order.

All third parties with whom ck88 shares personal data are required to handle it securely and only for the purposes for which it was shared. ck88 does not authorise third-party service providers to use your personal data for their own independent marketing or commercial purposes.

Cookies and Tracking Technologies

ck88 uses cookies and similar technologies (such as web beacons and local storage) to enhance your experience on the platform, maintain session continuity, and gather analytical data about platform usage.

8.1 Essential Cookies. These cookies are necessary for the platform to function correctly. They maintain your logged-in session, remember your preferences, and enable core features such as game loading and payment processing. Essential cookies cannot be disabled without affecting platform functionality.

8.2 Analytics Cookies. ck88 uses analytics tools to understand how players interact with the platform — including which pages are visited most frequently, how long sessions last, and which features are used. This data is aggregated and does not identify individual players by name.

8.3 Preference Cookies. These cookies remember settings you have selected, such as language preferences and display options, so you do not need to reconfigure them on each visit.

8.4 Managing Cookies. You may control cookie settings through your browser. Most modern browsers allow you to refuse, delete, or manage cookies through their settings menus. Please note that disabling certain cookies may impair the functionality of the ck88 platform, including the ability to log in and access games.

Data Retention

ck88 retains personal data for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable legal or regulatory obligations. The following general retention guidelines apply:

• Active account data: Retained for the full duration of your account's active status plus a minimum period following account closure, as required for compliance and dispute resolution purposes;
• Transaction and financial records: Retained for a minimum of five years following the date of the transaction, in line with standard financial record-keeping requirements;
• KYC and identity verification documents: Retained for a minimum of five years from the date of submission, or longer if required by applicable law;
• Customer support records: Retained for a minimum of three years from the date of the interaction;
• Marketing consent records: Retained for the duration of your consent, plus a reasonable period thereafter to demonstrate compliance;
• Technical and usage logs: Generally retained for up to 12 months unless a specific investigation or compliance requirement necessitates longer retention.

When personal data is no longer required for any of the above purposes, ck88 will securely delete or anonymise it so that it can no longer be linked to an identifiable individual.

Your Data Rights

As a data subject, you have the following rights in relation to the personal data ck88 holds about you. To exercise any of these rights, please contact us at [email protected] (displayed as plain text — not a clickable link).

ck88 will respond to all data rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days, in which case ck88 will notify you of the extension and the reason for it. ck88 reserves the right to verify your identity before processing any data rights request.

Data Security

ck88 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. These measures include:

• SSL/TLS encryption on all data transmitted between your browser and the ck88 platform;
• Encrypted storage of sensitive data fields including passwords and payment references;
• Access controls restricting platform data access to authorised personnel on a need-to-know basis;
• Regular security reviews and vulnerability assessments of the platform infrastructure;
• Firewall protection and intrusion detection systems on all production servers;
• Staff training on data handling obligations and security best practices.

While ck88 takes data security seriously and maintains robust safeguards, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that poses a risk to your rights and freedoms, ck88 will take prompt remedial action and notify affected players as required by applicable obligations.

Players are also responsible for maintaining the security of their own account. You should use a strong, unique password for your ck88 account and must not share your login credentials with any third party. If you suspect your account has been compromised, contact us immediately at [email protected].

Children and Minors

ck88 strictly prohibits use of the platform by persons under the age of 18. The ck88 platform is intended exclusively for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18 years of age.

If ck88 discovers or is notified that it has collected personal data from a minor, the relevant account will be immediately suspended, all associated personal data will be deleted, and any funds held in the account will be handled in accordance with our underage gambling policy as set out in our Terms & Conditions.

Changes to This Policy

ck88 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When we make material changes, we will update the effective date at the top of this document and, where appropriate, notify registered players by email or through a notice on the platform.

We encourage you to review this Privacy Policy periodically to stay informed about how ck88 protects your personal data. Your continued use of the ck88 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise a data right, or want to raise a concern about how ck88 handles your personal data, please contact our support and compliance team using the details below. The email address is provided as plain text and is not a clickable link.

For further information about ck88's platform rules, responsible gaming tools, and general terms of use, please refer to the relevant pages linked throughout this site.